PRESS ONE FOR INSANITY

Did you ever have a frustrating experience with a customer service call center? This post is for you, with thanks to Marilyn Armstrong.

(Comments are closed on this re-blog. Leave any comments over on Marilyn’s site.)

Marilyn Armstrong's avatarSerendipity - Seeking Intelligent Life on Earth

Garry got his “Microsoft is ready for your download to Windows 10” notification. It came in yesterday — less than 24 hours after we got the upgrade flag. This must be a record for speedy responses from Microsoft.

I haven’t gotten mine. I haven’t checked the two desk tops. I’m not sure I want to “upgrade.” I fervently wish I could call Microsoft and talk to a person. Ask a few questions.

But Microsoft has no customer service, at least not for people like me. Maybe for big corporate customers who own thousands of licenses. Perhaps then you have the magic phone number that gets you through to a live person who answers questions.

Not me, though. I still don’t know if upgrading to Windows 10 will work on this computer. Or will make Garry’s laptop work better or not at all. I’ve heard from people who had great experiences and those who had serious problems upgrading. And…

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Ain’t Doing It No More

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Today is Thursday – so why am I not at work?

Because I don’t want to be.

How’s that for attitude?

***

I have been struggling at my full-time job for quite awhile, due my ulcerative colitis and slowly advancing age (hey, I’m not 20 anymore). The work load keeps piling up, and requests for assistance have been ignored – I even asked for a raise awhile back (haven’t had one in 11 years!), just to get boss’s attention. That, too, was ignored.

Finally, push came to shove. My boss’s secretary went out for knee replacement surgery at the same time that my house was under renovation. My boss was unhappy that I needed to be home to supervise the contractors, even though I had sufficient unused vacation time which had been scheduled months in advance. When I scheduled my contractors, I had no idea that my co-worker would be going out on medical leave.

When I returned to the office after my wonderful stay-cation, no one had done any of my work and the secretary’s desk was piled up. (Did I mention my previous requests for assistance?).

I am not a secretary. I am a paralegal. My firm bills my time based on my paralegal abilities – I can’t bill for secretarial work. I don’t know how to do some of the more complicated computer programs that the secretaries use, and I don’t intend to learn at this late stage in my life. I don’t want to be a secretary – been there, done that, hated it. I refuse. [Stamping little foot.]

Anyway, the second week back (co-worker had now been gone 4 weeks), a day came when my boss tossed a humungous pile of her work on my desk with the instruction it had to all go out by the end of the day. I tried to explain that I would do what I could, but that I would be leaving shortly for real estate closings and would be out of the office for the rest of the day. His response? “I don’t care – just get it done.” Say what? I can’t be in two places at the same time!

At which point, I went online and applied for early Social Security.

After refinancing my house last month, I reviewed the SSA calculations of what I could expect if I retired at 63 and figured if I took a part-time job (or started freelance writing) that I could manage to keep my bills and taxes paid, even with the reduced early retirement benefits. I have no 401K or pension, so Social Security is what I’m forced to rely on. I knew the Social Security benefits would be reduced by however much income I had, but I figured if I was very careful, I could still make it work. I even calculated the cost of getting insurance through my husband’s employer instead of COBRA. Yes! It would be tight, but do-able.

During down time at my afternoon closings that day, I went around to the various title companies and to other paralegals and attorneys and relayed the fact that I was retiring and needed to find a job for just 3-4 days a week to supplement Social Security. At least one attorney’s eyes lit up, so I knew finding another position would not be difficult.

After work, I went with one of my daughters to look at a house for sale, and her realtor is someone I’ve worked with for the last 16 years or so.   I relayed my situation to the realtor, who indicated that the president of her company was looking for an assistant, and she would speak to him. Cool! The idea of doing real estate from the beginning instead of from the closing phase appealed to me.

Meanwhile, back at the office: I received a call from Social Security a few days later telling me that they would be unable to pay me anything for this year as my income for 2015 was above the threshold (the threshold being $15,000 or so, and I make a bit above that).

For some silly reason, I thought Social Security would take into account the fact that my income would drop on the day I retired!  Isn’t that what retirement is all about?

So now my retirement calculations were pretty well shot.

After dumping that humungous pile of work on me, the boss had immediately gone out of town. Somehow, my intentions must have gotten back to him, because suddenly I received an email from him stating that he knew he had not been treating me right, that he remembered I had asked for a raise and hadn’t responded, and that we could talk when he returned.

Sounds great, right? But throwing more money at me would likely only result in an even bigger workload or longer hours, and I was already suffering chest pains and UC symptoms from the current situation.

However, there was that “no Social Security benefits to be paid” situation, and I need my health insurance (which is paid for by my employer – and I won’t qualify for Medicare for more than a year).

My boss returned the following week, and we sat down to chat. I started out playing the “how much do I want?” game, but finally just suggested he forego the raise and let me drop down to 4 days a week, keeping my current full-time salary and health insurance benefits (5-day pay, 4-day week?  Not too shabby). He agreed to give some of the work load to others in the office, especially to some of the secretaries who would be more capable of handling it. In return, I agreed that when making medical appointments, I would schedule them for my off-work day. My off days could be flexible week-by-week, which is a pretty good deal.

The agreement was made, and I withdrew my application for Social Security. The boss’s secretary returned from her medical leave.

This is the 2nd 4-day week, and I must say that I’m finding the additional non-work day necessary. This morning I slept in by about an hour but then had to get up due to leg cramping and the need to use the facilities. Then, about 11:00 I felt so tired that I went back to bed for a nap. An hour-and-a-half later, I’m up, but still exhausted. (Hey, I’m not 20 anymore – did I already say that?).

We’ll see how this goes. I suspect that every week, I’ll have to fight for that day off, and I suspect that it’s never really going to be enough. If I can just slide through until I’m 66 (two-and-a-half years away), then I can retire with full Social Security benefits (still minimal, but at least not reduced). If I can sock enough cash away between now and then, maybe – just maybe – I’ll be able to do it.

Meanwhile, my goal is just to make it to my 66th birthday and to still be healthy enough to be able to enjoy retirement. We’ll see how it goes.

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I love to hear from my readers. You may comment on this post, comment on my Facebook or Twitter pages, or email me at cordeliasmom2012@yahoo.com or notcordeliasmom@aol.com

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Image by Cordelia’s Mom

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Results Are In – Schedule Is Gone

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Where’s Cody?

Thanks to the multitude (all 14 of you!) who responded to my recent poll.

Not one single person voted to keep that darn monthly schedule.  14% voted to get rid of it completely, 79% didn’t care either way, and 7% said to mix it up.  (If you’re into math, you can calculate the actual numbers based on the percentages – you might need a calculator because the numbers are so high!).

So, I guess, based on that very scientific study, the answer is:

Surprise is better than anticipation.

I must admit it’s a bit of a relief to do away with the schedule.  It was started simply to drum up some readership – that having been accomplished, it’s no longer necessary.

Once again, my readers have come through – apparently, I can write whatever I want, whenever I want, and someone will pay attention.  I like that.

Feeling very special right now – thanks, everyone!

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I love to hear from my readers. You may comment on this post, comment on my Facebook or Twitter pages, or email me at cordeliasmom2012@yahoo.com or notcordeliasmom@aol.com

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Image by Cordelia’s Mom

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There Once Was A Dirty Little Girl … (Re-Blog)

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I’m the one on the right, with the pony tail.

The little girl in question was making mud pies with one of her little female friends, and was pretending to be a pony eating hay.

To anyone who read something nasty into the titleSHAME ON YOU!

The purpose of the foregoing is to demonstrate how the words one writes, and how readers interpret those words, are often not the same thing.

My now-famous (chuckle and pat on own back) Battles On the Homefront (A Mother’s Tale) post was meant as a memorial to my own mother, as well as to my daughter’s boyfriend, both of whom had died shortly before that post was written.

A certain family member (who shall remain nameless because I was really ticked at him that person) commented to me that I might want to avoid publicizing such “intimate details” of my life.

Now, I know from at least one of my readers that my mother was not the only “Rosalie” in the world.  And I’m also pretty sure that our “Dan” was not the only 28-year-old in the world to succumb to some form of cancer.  Therefore:

NOTE TO  SIGNIFICANT OTHER  MISGUIDED FAMILY MEMBER:

Lighten up already!

***

But all that got me to thinking.

I’ve noticed that not all my readers are interpreting my posts the same way I meant when I wrote them.  I’ve occasionally received comments that seemed to have nothing whatsoever to do with what I was trying to say.

For instance, while I truly appreciate the generosity of the reader who offered to help me set up a fundraiser after my Poor Cordelia (Literally) post ran on Cordelia’s blog site, that post was not  a cry for help – it was merely meant as a lighthearted look at the extremes a mother would go to in order to ease her child’s difficulties.

I believe that reader did, in fact, understand that I was (at least on some level) joking – but her offer seemed totally sincere; perhaps she is a mother herself and read some truth in my words of which I was unaware?  Like many of my posts (apparently), that is open to interpretation.

OpinionsI even ran into this differing viewpoint problem with a guest post I sent to Cordelia.  While she claimed to like the first draft of my Why I Write and Will Continue to Write post, she kept avoiding publishing it.  Finally, I asked if there was a problem with it, and she reluctantly admitted that she thought it was “too negative.”

Say what?

At one point in that draft, I wrote that I didn’t care if no one liked my posts.  Cordelia seemed to interpret that as meaning that I didn’t have confidence in my own abilities, while what I thought I said was that I intended to write my own stories, my own way, without having to slant my words to please others.  I meant that some posts might be a little upsetting or controversial, and that I didn’t care if no one liked my posts as long as they read  them.

It was supposed to be an “in your face” kind of declaration, and to me, at least, it succeeded superbly.

So, I re-read my own draft and finally had to agree with Cordelia that I had worded some parts of it very poorly.  I tweaked it a bit to make it stronger, and Cordelia (at that time, my own personal reviewer and advisor) came to like Why I Write and Will Continue to Write enough to post it.

***

And then there are those readers who like and understand what I’ve written, but seem surprised by their own reactions to my words.

My absolute favorite reader response so far was one which an extended family member posted on my private Facebook page, after reading Battles on the Homefront (A Mother’s Tale).  She commented:

weepingWhat, U made me cry, and now I’m supposed to hit like?

If I am able to make someone cry just from reading my words, I’m a better writer than I ever hoped to be.

Although, I’d really rather make people chuckle or sigh.

What I don’t want to do, and hope I have never done, is bore people to tears (well, except for Legal-Shmegal, of course).

So – comments of any kind are good, people – but please let me know if my posts are unclear or not up to my usual excellent standards.  I welcome all input and strive to make my blog as close to perfection as possible.

As always, I love to hear from my readers.  You may comment on this post, comment on my Facebook or Twitter pages, or email me at  cordeliasmom2012@yahoo.com

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Images by:  Cordelia’s Mom’s Dad (way back in 1957!), deeplifequotes, and Girl With Butterfly Wings, respectively

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