“Hi, this is Ashley from Lowe’s. I’m following up on your online order …”
“Oh, you mean the one we never received?”
And so began Part II. Poor Ashley had to listen to me retell the entire tragic adventure of the missing online order. Ashley could tell I was not a happy Lowe’s customer, but she assured me that the order was in the store waiting for pick-up. To which I responded, “You find someone to get that item in their hands and call me back when they’re actually looking at it.”
She did. She called me back a few minutes later – the item was in Receiving and would be brought to Customer Service for me to pick up.
Guess I’m just a glutton for punishment. Come Saturday, I drove back to that same Lowe’s store. I had Target shopping to do anyway, and Target is in the same plaza.
Well, guess who couldn’t find the order at the Customer Service desk, nor in Receiving, nor in the back storage area? Even the store computer had been updated to indicate the item was being brought from Receiving to the front desk. I waited about 20 minutes and finally told the middle-aged cashier I was going to do my Target shopping and he could call me once the order was physically at the pick-up desk and he was, in fact, looking at it.
I texted my husband to let him know I was still empty handed. His texted response was “Kill them.” My next thought was I hope no other irate customer went Postal because that text could really get me in trouble someday.
I took my time at Target, even though my hopes of receiving a call from Lowe’s anytime before I died was nil.
When my phone actually rang while I was still at Target, I nearly dropped the package of lightbulbs I was about to put in my cart. My order was at the Lowe’s Customer Service desk!
Upon return to Lowe’s, I couldn’t resist asking where they finally found my order. The cashier blushed. The item had been logged in as being in Aisle 30A in the back room – but was found in Aisle 29. A total of 6 people had been looking for that order, and no one thought to check the adjacent aisle?!
Needless to say, I am still never, ever again going to order anything online from Lowe’s.
And on top of that – the darn thing doesn’t fit and will need to be returned. Why can things never be easy?
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Image by Cordelia’s Mom