“Hi, this is Ashley from Lowe’s. I’m following up on your online order …”
“Oh, you mean the one we never received?”
And so began Part II. Poor Ashley had to listen to me retell the entire tragic adventure of the missing online order. Ashley could tell I was not a happy Lowe’s customer, but she assured me that the order was in the store waiting for pick-up. To which I responded, “You find someone to get that item in their hands and call me back when they’re actually looking at it.”
She did. She called me back a few minutes later – the item was in Receiving and would be brought to Customer Service for me to pick up.
Guess I’m just a glutton for punishment. Come Saturday, I drove back to that same Lowe’s store. I had Target shopping to do anyway, and Target is in the same plaza.
Well, guess who couldn’t find the order at the Customer Service desk, nor in Receiving, nor in the back storage area? Even the store computer had been updated to indicate the item was being brought from Receiving to the front desk. I waited about 20 minutes and finally told the middle-aged cashier I was going to do my Target shopping and he could call me once the order was physically at the pick-up desk and he was, in fact, looking at it.
I texted my husband to let him know I was still empty handed. His texted response was “Kill them.” My next thought was I hope no other irate customer went Postal because that text could really get me in trouble someday.
I took my time at Target, even though my hopes of receiving a call from Lowe’s anytime before I died was nil.
When my phone actually rang while I was still at Target, I nearly dropped the package of lightbulbs I was about to put in my cart. My order was at the Lowe’s Customer Service desk!
Upon return to Lowe’s, I couldn’t resist asking where they finally found my order. The cashier blushed. The item had been logged in as being in Aisle 30A in the back room – but was found in Aisle 29. A total of 6 people had been looking for that order, and no one thought to check the adjacent aisle?!
Needless to say, I am still never, ever again going to order anything online from Lowe’s.
And on top of that – the darn thing doesn’t fit and will need to be returned. Why can things never be easy?
__________
I love to hear from my readers. You may comment on this post, comment on my Facebook or Twitter pages, or email me at cordeliasmom2012@yahoo.com
__________
Image by Cordelia’s Mom
Cordelia's Mom, Still 
It doesn’t fit?!!?!??!!??!!?
LikeLike
Nope. Off by just enough that it interferes with the dead bolt lock, and can’t be cut to size. I told my husband that he will have to be the one to take it back – I can’t face those clerks again.
LikeLiked by 1 person
Oh, my.
LikeLiked by 1 person
So ‘furs-trating’, CM! ฅ(≚ᄌ≚)
LikeLike
Yep. Story of my life.
LikeLiked by 1 person
Apparently Lowes does not work well with others, either.
LikeLike
Ha! Apparently not. (Good tie-in Tippy!)
LikeLiked by 1 person
AAArrrrrrgggghhhhh doesn’t quite cover it does it?
LikeLike
Covers a little too much and interferes with the lock. We tried to be so careful when measuring …
LikeLiked by 1 person
Hubby had problems with lock screws…….. so long they buckled the lock mechanism and he couldn’t turn the key. Luckily, he’d tried it BEFORE closing the door.
LikeLiked by 1 person
You are a glutton on punishment. LOLOLO…
LikeLike
For sure. I never learn my lesson.
LikeLike
It didn’t want to live with you.
LikeLike
Well, my personal opinion is that the ghost who lives in the house doesn’t want her friends to be kept out.
LikeLiked by 1 person
It doesn’t fit? Oh nooooooooooo!
LikeLike
Nope. You know, you measure as carefully as you can and check the specs on the website, but there’s always something. It basically fits the window but comes down too low so that it interferes with the dead bolt lock, and it can’t be cut to size.
LikeLiked by 1 person
All that hassle and it doesn’t fit!!!!! Arrrrrrrrrrgh doesn’t fit it !!😱😱😱😱
LikeLike
Annoying, right? These days, it seems like nothing is going right. But I’m an optimistic sort – we’ll keep looking for just the right product.
LikeLike
And you will get it in the end I am sure!! 🌹💜
LikeLiked by 1 person
Oh Jeez.
My husband would text KILL THEM too.
LikeLike
It was sooo tempting.
LikeLiked by 1 person
There’s some kind of Murphy’s law about this stuff. It is NEVER easy. Especially not with one of the big box home stores. Nothing has ever gone well with either Home Depot of Lowe’s. Ever.
LikeLike
It shouldn’t have been that hard. All the first employee had to do was look in the next aisle.
LikeLike
Pingback: What I Did On My Day Off | Cordelia's Mom, Still